Refund and Returns Policy Overview

Accurate Address Information

Providing an accurate address and addressee is essential for a successful delivery. If your package is returned to us due to an incorrect or incomplete address, we will issue a refund minus the shipping fee and a $25 AUD administration charge.

At THC Edibles Australia, we aim to provide our customers with the best possible shopping experience. Our returns and refunds policy outlines your rights and the process for handling refunds, replacements, and returns.

Key Points of Our Policy

  1. Full Refunds:

    • Change of mind: You have 14 days from the receipt of your order to request a return if the product remains unopened and sealed.
    • Lost deliveries: Refunds will be provided for goods lost during delivery.

  2. Faulty Goods:

    • Damaged or faulty products must be reported immediately upon receipt.
    • If a fault develops after use, notify us within 14 days for assistance.
    • Eligible cases may receive a free replacement, credit note, or refund.

  3. Shipping Costs:

    • Refunds are based on the lowest-cost shipping method. Partial refunds apply if premium shipping options (e.g., express shipping) were selected.

  4. Items Not Eligible for Refunds:

    • Perishable goods, intimate or sanitary items, hazardous materials, gift cards, and other specific items cannot be refunded or exchanged.

Additional Information

  • Returns for Change of Mind:
    Notify us within 14 days of receipt to initiate the return. Customers are responsible for return shipping costs. Items must be unopened and sealed.

    • If the order hasn’t shipped, cancellations can be made for a full refund.
    • If shipped, wait for delivery and return the item unopened.

  • Faulty Goods Process:

    • Contact us immediately for faulty or damaged products.
    • If the fault is confirmed, we will provide a free return label and issue a replacement or refund.
    • Faults caused by user error or misuse are not eligible for refunds or replacements.

  • Partial Refunds:

    • Issued for items returned damaged or incomplete (not due to our error).
    • Applies to returns made after 30 days of delivery.

  • Non-Refundable Items:

    • Perishable goods (e.g., edibles)
    • Hazardous or flammable items
    • Gift cards, downloadable software, and select health/personal care items

Your Rights

This policy complements your statutory rights under Australian Consumer Law.

Need Assistance?

For questions or support regarding refunds and returns, contact us at support@thcediblesaustralia.com.