FAQs
Shipping
Yes, all orders come with tracking. You’ll receive tracking details via email once your order has been dispatched. Alternatively, you can contact us with your order number for tracking updates.
We aim to deliver orders within 2-5 working days, depending on your location. Please note these are estimates, and delivery times may vary due to unforeseen circumstances.
Yes, we deliver across Australia. However, remote areas may experience longer shipping times.
Payments
At the moment we only accept Skrill and bitcoin payments. We use the Skrill Wallet as our payment gateway provider. Its easy to set up and works exactly like PayPal. It is the best option in Australia for processing THC related payments since Visa and Master Card are not friendly to them.
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your payment details remain private and protected.
Unfortunately, we do not support split payments. Each order must be completed using one payment method.
We have a fixed $300 minimum order before we can process any orders. All orders placed must meet this requirement. We won’t issue any refunds if the order did not meet these requirements.
Would love to, but Paypal does not support the cannabis or hemp Industry.
Returns
Unfortunately, due to the nature of our products, we do not accept returns or refunds for change-of-mind orders. Please ensure you review your order carefully before purchase.
Contact us immediately with photos and details of the issue. If verified, we will arrange for a replacement or store credit.
Yes, due to health and safety regulations, edible products and perishable goods cannot be returned or refunded unless they arrive damaged or faulty.
For additional queries, feel free to reach out to us at support@thcediblesaustralia.com.